Refund policy

I hope you will be very happy with your purchase and aim to make sure all sales and commissions are handled with complete transparency. Please make sure you read all the details on each individual product page and view artwork on multiple screens if colour variation is a concern.

I do my best to capture the true colours of each piece in the photographs on this site, however, colours may vary slightly from the monitor or device you are viewing the image on. If you have any questions or would like to see more images, or a video of a piece before purchasing, I will be happy to provide these for peace of mind before you commit to a purchase. Please email me at enquiries@ellabuchanan.com stating the name of the artwork you are interested in.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at enquiries@ellabuchanan.com. If your return is accepted, you'll be responsible for arranging and covering the cost of shipping the item back. 

You can always contact us for any return questions at enquiries@ellabuchanan.com

Please note commissioned paintings are non-refundable. 

We will notify you once we’ve received and inspected your return, and confirmed if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Damage
Please inspect your order upon reception and contact us immediately (within 24 hours) at enquiries@ellabuchanan.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.